7 DAYS GUARANTEE
We value you, we value our work and want to ensure you love your hair. Our services are non- refundable but haircuts and colours are guaranteed for 7 days after your initial appointment. Within the 7 days we will make reasonable adjustments to your hair at no charge. The 7 days guarantee only applies to slight haircut and colour adjustments. Any major changes will be charged as a new service.
All scheduled appointments have a 15 minute grace period. If you anticipate to be more than 15 minutes late, please call the salon to see if we can still accommodate your appointment. If there is insufficient time to do your service in full, we will need to reschedule your appointment. One late client can throw off our entire schedule and cause our stylists to be late for their other booked appointments.
RE-SCHEDULING & CANCELLATIONS
Appointments can be re- scheduled or cancelled 24 hours in advance by calling (780)453-3100. We require at least 24 hours’ notice so that we can have the opportunity to accommodate other clients on our waiting list. We understand that sometimes emergencies occur and that it’s not possible to give adequate notice to cancel/reschedule an appointment. However if you repeatedly cancel /reschedule appointments we will have to treat your future bookings the same as NO SHOW bookings.
If you NO SHOW or do not call/ email to cancel your scheduled appointment, we will require a non-refundable deposit upon booking your next appointment. The deposit will be used as credit towards your final bill and can be returned to you only if we have a 24 hour notice of a cancellation/re-book.