7 DAYS GUARANTEE
We value you, we value our work and want to ensure you love your hair. Our services are non- refundable but haircuts and colours are guaranteed for 7 days after your initial appointment. Within the 7 days we will make reasonable adjustments to your hair at no charge. The 7 days guarantee only applies to slight haircut and colour adjustments. Any major changes will be charged as a new service.
All scheduled appointments have a 15 minute grace period. If you anticipate to be more than 15 minutes late, please call the salon to see if we can still accommodate your appointment. If there is insufficient time to do your service in full, we will need to reschedule your appointment. One late client can throw off our entire schedule and cause our stylists to be late for their other booked appointments.
CANCELLATIONS & NO SHOWS
Appointments can be cancelled 24 hours in advance by calling (780)453-3100. We require at least 24 hours notice so we can have the opportunity to accommodate other clients on our waiting list. If you NO SHOW or do not call/email to cancel or reschedule your appointment within 24 hours, we will require a non-refundable deposit upon booking your next appointment. The deposit will be used as a one time only credit towards your next appointment but will be forfeited if that appointment is changed again.